Resetting a forgotten password
How to request a reset link and set a new password if you can't sign in.
Forgotten your password? No problem. We'll email you a link that lets you set a new one. Your bookings, passes and history are all untouched — only the password changes.
Setting a new password
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Tap “Forgot password”
You will find it on the login screen, just under the password field.
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Enter your email address
Use the address on your account. For your privacy we always show the same confirmation message, whether or not an account exists for that address.
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Open the email we send
It arrives within a minute or two and contains a single reset link. Check your junk folder if you cannot see it.
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Choose a new password
Follow the link and enter your new password twice so we can be sure there are no typos.
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Log in with it
Head back to the app and sign in with your email and the new password.
Reset password
Enter the email address on your O’Live Wellness & Co account and we'll send you a link to set a new password.
The link only works once. Request a new one if it has expired.
