The app can't connect
Checking your internet connection and refreshing.
The app needs an internet connection to fetch the timetable and confirm bookings. If it can't reach us, you'll see a connection message rather than a blank screen — here's how to clear it.
Work through these
-
Check you are online
Open a web page in your browser. If that does not load either, it is your connection rather than the app.
-
Switch between Wi-Fi and mobile data
Studio and gym Wi-Fi is often busy or restricted. Turning Wi-Fi off and using mobile data fixes it surprisingly often.
-
Turn flight mode on and off
Ten seconds each way. It forces your phone to reconnect from scratch.
-
Pull down to refresh
Once you are back online, swipe down on the screen to fetch everything again.
-
Close the app fully and reopen it
Swipe it away from your recent apps rather than just going back to the home screen.
No connection
We can't reach O’Live Wellness & Co right now. Check your internet connection and try again.
On studio Wi-Fi? Try switching to mobile data.
